Does ZENS offer worldwide shipping?

We currently offer shipping to most countries in North America, Europe, and Asia. If you are outside of one of these regions, we may require an additional shipping fee as some areas may be located outside of our shipping partners serviced region.

Does ZENS offer full refunds?

We will offer a full refund if you are not satisfied with a product and it is returned unused and in its original packaging. Please contact our customer service at, and we will handle the issues as quickly as possible.
If you would simply like to replace a product that was damaged during shipment, please email us with photos of the damage and your order information, and we will get back to your within one business day.

Can I return a product to ZENS?

We always strive to provide our customers the best experience with our company and products, but if you need to retrun a product, please re-pack the unused product with all the original packaging and labels and contact our customer service at
We will contact you within one business day to help you with your return.

Can I order additional pieces of a set separately?

While we are not able to always sell all individual pieces of set, in many cases we can. Send us a request with a photo, link, or description of the pieces you would like, and we will help you with those that are available.

Does ZENS offer discounts on bulk orders?

Yes, we certainly do!
Our sales team will be happy to help with any bulk orders, corporate gifting, and custom sales inquires. You can learn more on our Wholesale page.

Do you offer gift packaging?

All of ZENS products will be delivered in premium packaging that are great for gifts. If you are in need of corporate gift packaging, please email your request to, and one of our sales staff will work with you for custom orders.

How can I change my shipping address?

If you need to update your shipping address after an order has been made, please email so we can update the new address with our shipping partner.

What if my product is damaged during shipping?

We do our best to make sure this does not happen by always using the best packaging that has undergone specific shipment testing. But if there is any issue, we will sort it out for you quickly and hassle-free.
If an item is damaged, simple send an email to a photo of the damaged product and packaging, as well as your order info. Our customer service team will contact you within one business day.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at